Want excellent customer service? - start by recruiting the right staff. It was 1990 and BP and the Australian Commonwealth Employment Service (CES, now Centrelink) had a problem ... read more
The first 90 days of a new hire are critical because they can determine whether the person stays in the job and is productive and successful, leaves the job dissatisfied, or is terminated for poor performance. ... read more
It is increasingly common to hear HR Tech and Assessment companies talk about their AI features. By AI, of course, we mean Artificial Intelligence. In this article we intend to ...read more
The pandemic changed the way the business world operated overnight. Before COVID-19, most organizations had not developed virtual approaches to employee management and engagement. When they were forced to go online, they soon ... read more
The importance of Employee Engagement has become incredibly apparent in this era of remote working but it remains one of the more misunderstood concepts in business. .. read more
The pandemic and rapid shift to remote work upturned many industries, but companies across the globe are adjusting. Because times have changed, human resource leaders will ... read more
Historically, empathy has not been a driving force in most workplace cultures. While plenty of organizations have placed value on creating positive, collaborative work environments, they ... read more
Businesses large and small have continued to increase their investment in training despite the economic downturn. Unfortunately study after study have found the ROI ...read more
The pandemic forced businesses to cope with unexpected change and create solutions on the fly. This flexibility will be critical to success in 2022. The article discusses what adaptive capacity is, why it's important ...read more
Leaders expect training programs to yield substantial ROI for their companies. Company training ROI is a measurement that indicates the benefits of a program versus its costs ...read more
Communication is the backbone of strong leadership, employee engagement, and overall business success. Leaders who use effective communication strategies inspire their teams, set clear expectations, ...read more
The last few years have brought various degrees of change for every type of business, including the growth of remote-work Imagine a workplace where you consistently kindle the fire of employee engagement, where your workforce is as fervently dedicated to your organization's success as to their own personal pursuits.options ...read more
To make both strategic and tactical talent decisions you need an effective hiring process and a tool specifically designed to address the challenge of finding the right people for your organization...read more
Dr Dan Harrison recently wrote a series of articles on LinkedIn about how you can get your opinions valued. The first article is below with links to...read more
Managing upwards is the most important skill to grow your career. It’s about forging a robust alignment with your manager by taking the initiative to establish clarity regarding the key issues in your employment relationship...read more
